Shipping Policy

Shipping Policy

Thank you for shopping with LOMANSA.

We ship professional lash lift systems, brow lamination, lash tint products, lash lift glue, silicone shields, and lash lift accessories to supported destinations.

Please review the shipping information below before placing your order.

Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are prepared for shipment within 1–3 business days.

Orders placed during weekends, public holidays, major promotions, or high-volume periods may require additional processing time.

Shipping Destinations

LOMANSA ships to selected countries and regions worldwide.

Available shipping destinations and shipping methods are displayed at checkout based on the delivery address.

If a shipping option is not available for your destination, please contact us before placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on factors including:

• Destination country or region
• Order weight
• Package size
• Shipping method
• Available carrier service

Any free-shipping promotion, when available, will be clearly displayed on our website or during checkout.

Delivery Estimates

Estimated delivery times are displayed at checkout when available.

Delivery estimates begin after the order has been dispatched and do not include order processing time.

International delivery times may vary due to:

• Customs clearance
• Local carrier delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Import inspections
• Events outside the carrier’s reasonable control

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking number after your order has been dispatched.

Tracking information may take 24–72 hours to update after the carrier receives the shipment.

Please make sure your email address is entered correctly during checkout.

Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, VAT, sales tax, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

LOMANSA does not control customs charges and cannot predict the amount charged by local authorities.

Please check your local customs requirements before ordering.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing checkout.

If you notice an address error after ordering, contact us immediately at:

sale@lomansa.com

We will try to assist before the order is dispatched, but address changes cannot be guaranteed after fulfillment has started.

Incorrect or Incomplete Addresses

If a parcel is returned to us because of:

• An incorrect address
• An incomplete address
• An unclaimed parcel
• Customer refusal
• Failed delivery attempts

additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears delayed, please contact us with:

• Your order number
• Customer name
• Shipping address
• Tracking number

We will review the shipment information and assist with the carrier where appropriate.

A package showing “delivered” may require additional investigation with the local carrier before a replacement or refund can be considered.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• A description of the issue

This information helps us review the issue and determine the appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, please contact us at:

sale@lomansa.com

Include your order number and clear photos of the item received.

We will review the issue and provide the appropriate next steps.

Questions About Shipping

Email:
sale@lomansa.com