Terms of service

Last Updated: October 2026

Welcome to LOMANSA.

These Terms of Service (“Terms”) govern your access to and use of lomansa.com, including purchases made through the LOMANSA online store.

By accessing our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the website or place an order.

1. About LOMANSA & These Terms

LOMANSA is a professional beauty brand focused on Korean professional lash lift systems, lotions, adhesives, lash and brow tint products, shields, tools, and related professional beauty products.

LOMANSA is operated by:

GENTLEASCEND LIMITED
Registered / Business Address:
ROOM 604-E 6/F BONHAM MAJORIS
40-44 BONHAM STRAND
SHEUNG WAN, HONG KONG SAR

Customer Service:
Email: sale@lomansa.com
Website: https://lomansa.com

These Terms apply to all visitors, customers, account holders, and purchasers using our website or services.

We reserve the right to refuse service, restrict access, or cancel transactions where we reasonably believe there is fraud, misuse, unlawful activity, or a material breach of these Terms.

2. Professional Products & Responsible Use

Certain LOMANSA products are intended for professional lash artists, salons, trained beauty professionals, or experienced users.

Customers are responsible for reading and following all product instructions, labels, warnings, processing guidance, storage requirements, and precautions before use.

Professional lash lift, tint, adhesive, and related beauty results may vary depending on factors including:

  • Natural lash condition
  • Product selection
  • Shield choice
  • Lash placement
  • Product quantity
  • Processing time
  • Application technique
  • Product compatibility
  • Environmental conditions
  • Aftercare

More product or longer processing does not necessarily produce a better result.

Products must be used only for their intended purpose. Where professional training, licensing, certification, or compliance with local regulations is required, the user is responsible for meeting those requirements.

LOMANSA is not responsible for results arising from misuse, incorrect technique, failure to follow product instructions, inappropriate product combinations, or use outside the intended purpose.

If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

3. Product Information & Availability

We aim to provide accurate product descriptions, photographs, specifications, package contents, dimensions, ingredients, usage information, and availability.

However, product details may change from time to time.

For example:

  • Packaging may be updated
  • Product appearance may vary slightly
  • Colours may differ depending on screen settings
  • Accessories may vary by production batch where disclosed
  • Specifications may be updated
  • Images may not always reflect minor packaging revisions
  • Inventory may change without notice

Where website information differs from the product label, packaging, or official product instructions, the product-specific instructions and precautions should take priority.

Product availability is not guaranteed until an order has been accepted.

If a product becomes unavailable after an order is placed, we may contact you to offer a suitable alternative, partial fulfilment, cancellation of the unavailable item, or a refund for the unavailable portion.

4. Orders, Pricing & Payment

Submitting an order does not automatically guarantee acceptance.

An order is generally considered accepted once payment has been successfully processed and an order confirmation has been issued, subject to availability, fraud checks, and order verification.

We reserve the right to:

  • Refuse or cancel an order
  • Limit quantities
  • Request additional verification
  • Cancel suspicious or fraudulent transactions
  • Correct obvious pricing or technical errors
  • Cancel orders where products are unavailable

Prices are displayed in the currency shown on the website or during checkout and may change without prior notice.

The final amount payable may include:

  • Product price
  • Shipping charges
  • Taxes
  • Duties
  • Other applicable fees

Where applicable, these amounts will be shown during checkout or explained in the relevant policy.

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payment providers may apply their own verification, fraud prevention, terms, and privacy practices.

5. Shipping, Customs & Delivery

Orders may be fulfilled from different locations depending on product availability, customer destination, inventory allocation, and logistics arrangements.

LOMANSA may fulfil orders from Asia and may use additional regional fulfilment locations as our logistics network develops.

Shipping and delivery times are estimates unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

  • Customs clearance
  • Carrier delays
  • Weather
  • Public holidays
  • Local disruptions
  • Incorrect shipping information
  • Import inspections
  • Other logistics events

International orders may be subject to customs duties, VAT, brokerage fees, import taxes, or other local charges.

Unless otherwise stated during checkout, such charges are the responsibility of the customer.

Customers are responsible for understanding import requirements that apply in their destination country or region.

For current shipping information, please review our Shipping Policy.

6. Returns, Refunds & Cancellations

Returns, refunds, damaged items, incorrect products, and related requests are governed by our Return & Refund Policy.

Due to hygiene and safety considerations, certain opened, used, or unsealed cosmetic or professional beauty products may not be eligible for return unless:

  • The product is defective
  • The product arrived damaged
  • The wrong product was supplied
  • Applicable law requires otherwise

If you need to change or cancel an order, please contact us as soon as possible.

Cancellation cannot be guaranteed once fulfilment has started or the order has shipped.

Nothing in this section limits any mandatory consumer rights that apply under relevant law.

7. Intellectual Property & User Content

Unless otherwise stated, content on lomansa.com is owned by, licensed to, or used with permission by LOMANSA, including:

  • Brand names
  • Logos
  • Product photographs
  • Graphics
  • Product descriptions
  • Educational materials
  • Videos
  • Website design
  • Written content
  • Guides and tutorials

You may not copy, reproduce, modify, distribute, sell, license, publish, or commercially exploit this content without prior written permission.

If you submit a review, testimonial, photo, video, comment, or other content to LOMANSA, you confirm that:

  • You have the right to submit it
  • It is truthful to the best of your knowledge
  • It does not infringe third-party rights
  • It is not unlawful, abusive, fraudulent, or misleading

Where permitted by law, you grant LOMANSA permission to display such content on our website and related brand channels.

Additional consent may be requested where required for paid advertising, endorsements, or other promotional use.

8. Website Use & Third-Party Services

You may use the website only for lawful purposes.

You must not:

  • Attempt unauthorized access to the website or related systems
  • Interfere with website security or functionality
  • Introduce viruses, malware, or harmful code
  • Misrepresent your identity or payment information
  • Use the website for fraudulent or unlawful purposes
  • Scrape, copy, or commercially exploit website content without permission
  • Infringe intellectual property or other legal rights

Our website may use or link to third-party services such as:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Social media platforms
  • Google services
  • Meta services
  • TikTok services
  • Analytics providers
  • Marketing platforms

These third parties may operate under their own terms, privacy policies, and service rules.

LOMANSA is not responsible for the independent operation, content, or policies of third-party websites or services.

9. Disclaimer & Limitation of Liability

Information provided on lomansa.com about lash lift products, techniques, ingredients, aftercare, tinting, or professional beauty treatments is for general product and professional beauty information only.

It is not medical advice.

To the maximum extent permitted by applicable law, LOMANSA does not guarantee that:

  • The website will always be uninterrupted
  • All website content will always be error-free
  • Every product will produce identical results for every user
  • Professional results will be the same under all conditions
  • Third-party services will always operate without interruption

To the maximum extent permitted by law, LOMANSA will not be liable for indirect, incidental, special, or consequential losses arising from:

  • Website use
  • Product misuse
  • Failure to follow instructions
  • Incorrect professional technique
  • Inappropriate product combinations
  • Third-party services
  • Events outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. Consumer Rights & Governing Law

Nothing in these Terms is intended to remove or limit mandatory consumer rights available under applicable laws.

If laws in your country or region provide rights that cannot legally be waived, those rights continue to apply.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection rights that may apply in the customer’s country or region.

Where a dispute cannot be resolved directly, the parties may seek resolution through the courts or other appropriate dispute-resolution mechanisms available under applicable law.

11. Changes & Contact

We may update these Terms from time to time to reflect changes in:

  • Products
  • Services
  • Business operations
  • Payment methods
  • Shipping arrangements
  • Website functionality
  • Legal or regulatory requirements

The current version will be published on this page together with the revised date.

Continued use of the website after changes are published constitutes acceptance of the revised Terms where permitted by applicable law.

For questions about these Terms, contact:

LOMANSA
Operated by GENTLEASCEND LIMITED

Registered / Business Address:
ROOM 604-E 6/F BONHAM MAJORIS
40-44 BONHAM STRAND
SHEUNG WAN, HONG KONG SAR

Email: sale@lomansa.com
Website: https://lomansa.com