Privacy policy

Last Updated: October 2026

LOMANSA respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit lomansa.com, place an order, contact us, create an account, subscribe to marketing communications, interact with our advertisements, or otherwise use our services.

1. About LOMANSA

LOMANSA is a professional beauty brand focused on Korean professional lash lift systems, lotions, adhesives, shields, tint products, and related tools.

LOMANSA is operated by GENTLEASCEND LIMITED, a registered business entity in Hong Kong SAR.

Registered / Business Address: ROOM 604-E 6/F BONHAM MAJORIS 40-44 BONHAM STRAND SHEUNG WAN HK

For customer service or privacy enquiries:

Email: sale@lomansa.com
Website: https://lomansa.com

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Account information
Customer service communications
Device and browser information
IP address
Website usage and interaction data
Cookie and advertising identifiers

Payment information may be processed directly by third-party payment providers. LOMANSA does not necessarily receive or store complete payment-card details.

3. How We Collect Information

We may collect information:

Directly from you
Automatically when you use our website
Through cookies and similar technologies
From Shopify
From payment providers
From shipping and logistics providers
From advertising and analytics providers
From other service providers used to operate our store

4. How We Use Information

We may use personal information to:

Process and fulfil orders
Process payments and refunds
Arrange shipping and delivery
Provide order tracking
Respond to customer enquiries
Provide product support
Manage returns
Prevent fraud
Maintain website security
Improve website performance
Understand customer behaviour
Measure advertising performance
Personalise marketing where permitted
Send marketing communications where permitted
Comply with legal and regulatory requirements

5. Shopify

Our online store is powered by Shopify.

Shopify may process personal information to provide ecommerce services including checkout, hosting, order management, customer accounts, fraud prevention, analytics, and related functionality.

Shopify processes information according to its own privacy practices and applicable terms.

6. Payments

Payments may be processed through services such as:

PayPal
Shopify-supported payment providers
Card networks
Other payment services displayed at checkout

These providers may process personal information under their own privacy policies.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, local storage, and similar technologies to:

Operate the website
Maintain shopping-cart functionality
Remember preferences
Improve performance
Understand website traffic
Measure conversions
Prevent fraud
Support analytics
Deliver or measure advertising
Support remarketing where permitted

Where required by law, non-essential cookies and advertising technologies will be used according to your consent choices.

8. Analytics and Advertising

LOMANSA may use services including:

Google Analytics
Google Ads
Google Merchant Center
Meta advertising services
Instagram advertising services
TikTok advertising services
Shopify Analytics
Other advertising or analytics services

These platforms may receive information relating to visits, product views, cart activity, purchases, device information, advertising interactions, and conversions.

Not every service listed above is necessarily active at all times.

9. Marketing Communications

If you subscribe to marketing communications, we may send information about:

Korean lash lift systems
Professional lash products
New products
Educational content
Promotions
Special offers
Brand updates

You may unsubscribe from marketing emails using the unsubscribe link contained in the message.

10. How We Share Information

We may share information where reasonably necessary with:

Shopify
Payment processors
Shipping and fulfilment providers
Customer service providers
Email providers
Analytics providers
Advertising platforms
Fraud-prevention services
IT and cloud providers
Professional advisers

We may also disclose information where required by applicable law or valid legal process.

11. International Processing

Because LOMANSA serves customers internationally, personal information may be processed in countries or regions outside your place of residence.

Where required, appropriate safeguards will be used for international data transfers.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Order fulfilment
Customer service
Accounting
Tax compliance
Fraud prevention
Legal compliance
Dispute resolution

13. Your Privacy Rights

Depending on where you live, you may have rights including:

Access to personal information
Correction
Deletion
Restriction of processing
Objection to certain processing
Withdrawal of consent
Data portability
Opting out of marketing
Opting out of certain targeted advertising

To submit a privacy request, contact:

sale@lomansa.com

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

LOMANSA products and services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

15. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can guarantee absolute security.

16. Third-Party Links

Our website may link to third-party websites or services.

Those third parties operate under their own privacy practices, and LOMANSA is not responsible for their independent policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technology, advertising practices, or legal requirements.

The current version will be posted on this page together with the updated revision date.

18. Contact Us

For privacy-related questions:

LOMANSA
Operated by GENTLEASCEND LIMITED, a registered business entity in Hong Kong SAR.