Return & Refund Policy

Last Updated: October 2026

At LOMANSA, we want you to shop with confidence. This policy explains our 30-day return policy, product eligibility, order cancellations, refunds, and your statutory consumer rights.

1. 30-Day Returns

We accept return requests within 30 days of delivery for eligible products.

To qualify for a return under our voluntary policy, items must be:

• Unused and undamaged

• Unopened, with any original product seals intact

• In their original packaging, with all accessories and components included

• Accompanied by proof of purchase

To request a return or cancellation, please visit your Customer Account or contact us at sale@lomansa.com with your order number and request details.

All requests are subject to our Return & Refund Policy and applicable consumer rights.

Please wait for our return instructions before shipping anything back. The authorized return address may differ from our business contact address.

For voluntary returns outside a statutory withdrawal period, approved items must be shipped back within 14 days after we provide return instructions, unless otherwise agreed.

2. Beauty & Hygiene Products

For health, hygiene, and product safety reasons, certain products may not be eligible for change-of-mind returns once opened, used, or unsealed.

These include, where applicable:

• Lash Lift Lotions (Steps 1, 2 & 3)

• Lash Lift Tint and Developers

• Lash Lift Glue and Lash Lift Balm

• Other cosmetic or hygiene-sensitive products

Unused Lash Lift Shields, accessories, and tools may be returned if they meet our return conditions.

Where applicable consumer law provides a statutory withdrawal right, exclusions for sealed hygiene products apply only when the legal conditions for those exclusions are met.

These restrictions do not affect your rights regarding defective, damaged, incorrect, or non-conforming products.

For safety reasons, please do not return liquids, chemical treatments, or restricted products without our instructions.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact sale@lomansa.com as soon as reasonably possible.

Include:

• Your order number

• A description of the issue

• Clear product photos and packaging photos, where relevant

We will review the issue and provide an appropriate remedy, which may include replacement, reshipment, repair where appropriate, a partial refund, or a full refund.

LOMANSA will cover reasonable return costs where required for confirmed defective, damaged, incorrect, or non-conforming goods.

Nothing in this policy limits your statutory rights.

4. Return Shipping Costs

For change-of-mind returns or orders placed incorrectly, customers are responsible for direct return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

We recommend using a tracked shipping service.

LOMANSA does not charge a restocking fee for eligible returns.

For statutory UK or EU withdrawals, standard outbound delivery charges will be refunded where required by law. Additional charges for express or premium delivery are generally not refundable unless legally required.

Where a return results from our error or a product fault, we will arrange an appropriate remedy without charging the customer costs that we are legally required to cover.

5. Refunds

For voluntary returns, we will inspect the returned items and notify you of the refund decision.

Approved refunds will be issued to the original payment method, normally within 10 business days after receipt and inspection.

For statutory withdrawals, we will issue refunds within the applicable legal deadline, generally within 14 days after receiving your withdrawal notice. Where permitted by law, we may wait until we receive the returned goods or evidence that they have been sent back.

Refunds may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.

Any deductions for diminished product value will be made only where permitted by applicable law.

6. Order Cancellations

If you need to cancel or modify an order, please contact sale@lomansa.com as soon as possible.

We can generally cancel an order before it has been dispatched, provided fulfillment has not reached a stage where cancellation is no longer possible.

Once an order has been shipped, we cannot guarantee that delivery can be stopped. You may request an eligible return after delivery.

This does not affect any statutory cancellation or withdrawal rights available to you.

If we cancel an order before shipment because we cannot fulfill it, we will refund the amount paid for the cancelled items, including any associated shipping charges as applicable.

7. Exchanges, Promotional & Customized Items

For exchanges, please contact us before returning a product. In many cases, the easiest option is to return an eligible item and place a new order.

Discounted and promotional items follow our standard return policy unless clearly identified as Final Sale before purchase.

Final Sale restrictions do not exclude mandatory consumer rights.

Customized, personalized, private-label, or made-to-order products may be excluded from change-of-mind returns where permitted by law.

Wholesale orders may be subject to separate written terms. Mandatory legal rights remain unaffected.

8. International Returns

LOMANSA ships internationally, and return arrangements may vary by destination and product type.

Before returning any item, please contact us for the authorized return address and shipping instructions.

Customers must use accurate customs declarations and comply with relevant shipping regulations.

Import duties, taxes, and third-party charges are handled according to applicable law and the terms disclosed at checkout. Charges paid directly to customs authorities or carriers may require a separate refund or adjustment process.

Please do not send returns to an address found on a shipping label without prior confirmation.

9. UK & EU Consumer Rights

Consumers in the United Kingdom and European Union may have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, without providing a reason.

For orders delivered in multiple shipments, the relevant statutory period generally begins after delivery of the last item.

To exercise this right, send a clear withdrawal statement to sale@lomansa.com within the statutory period. You may also use any available online withdrawal function.

You must return eligible goods within 14 days after notifying us of your withdrawal, unless otherwise required by applicable law.

You may inspect products as you would in a physical store. Excessive handling may result in a lawful deduction for diminished value.

Certain statutory exceptions may apply, including qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, and qualifying personalized goods.

Customers exercising a change-of-mind withdrawal right are responsible for direct return shipping costs where lawfully disclosed, unless we agree otherwise.

For eligible statutory withdrawals, we will reimburse payments and standard outbound delivery charges as required by law, within the applicable statutory deadline. We may withhold reimbursement until the returned goods or evidence of dispatch is received where legally permitted.

The above rights apply to eligible consumer purchases. Orders placed in a business or professional capacity may be treated differently under applicable law.

Nothing in this policy limits statutory rights to remedies for faulty or non-conforming goods.

10. Contact Us

For returns, refunds, cancellations, or order assistance, please contact:

LOMANSA Customer Support

Email: sale@lomansa.com

Website: https://lomansa.com

Please include your order number so we can assist you efficiently.